The Cityview

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Guest Service Directory

Message from the General Manager

Dear Guests,

Welcome to Hong Kong and The Cityview.

Towering superbly in the metro district of Kowloon, The Cityview boasts sweeping urban views. Adjacent to the luxuriant Nathan Road and with the MTR Station nearby, we are within easy access to the local traffic network, towards both business district in Tsim Sha Tsui and tourist attraction in Mong Kok, such as the notable Ladies Market, and it is just 45 minutes' drive to the Hong Kong International Airport.

Apart from striving for improvements to satisfy our guests' needs, The Cityview does many things to help protect the environment and operate in a sustainable manner. Our high eco-friendly standard is continuously recognised by EarthCheck, the world's leading certifier of travel and tourism organization and we achieved Platinum Certified status for years. Other industry accolades that the hotel recently received include "TripAdvisor Certificate of Excellence", "Gold Award of Hong Kong Awards for Environmental Excellence", "MD Grand Prize Award from ERB Manpower Developer Award Scheme" and "U Favorite Food Awards", says a lot about hotel's dedication and achievement to providing high standard of environmental performance and hotel service quality to our customers.

We will keep up the good work and all staff are here to ensure that your stay with us is above all comfortable and pleasurable in every aspect.

Have a pleasant stay.

GM Signature

Stephen Tse
General Manager
The Cityview

Latest Achievements
  • TripAdvisor Traveler's Choice (formerly known as Certificate of Excellence) 2016-2021
  • "Caring Company"  2023-2024
  • 2023 Agoda Gold Circle Award
  • Expedia - Best Engagement Award 2022
  • Manpower Developer from ERB Manpower Developer Award Scheme 2023-2025
  • EarthCheck Platinum Certification
  • Certified to ISO 50001:2018 Standard for Energy Management System
  • ISO 14001:2015 Environmental Management System Certification
  • BOCHK Corporate Low-Carbon Environmental Leadership Awards - EcoPartner
  • 2021 Hong Kong Awards for Environmental Excellence 2021 (HKAEE) Certificate of Merit - Hotels and Recreational Clubs sector
  • The Best of the Best MASTERCHEF Recommendation Restaurant, 2021 & 2022
  • U Magazine - U Favorite Food Awards 2021 - Hotel Chinese Restaurant
  • Bronze Medal of HKICC 2019 - Western Cuisine - U25 Apprentices: Sustainable Fish - Cod
Services & Facilities

Check-out Time
The check-out time is 12:00 noon. Half day and full day room charges will be applied for late check-out until 18:00 and after 18:00 respectively. Should you wish to extend your stay, please contact Front Desk at extension ’81’ for details.

Concierge handles your luggage, airport transportation, limousine hiring, postal service, taxi arrangement etc. Map, umbrella and wheelchair are also available at Concierge. For overnight storage of luggage, charges will be applied. For assistance, please contact Concierge at extension ’83’.

Credit Cards / Debit Card
We accept American Express, JCB, Master Card, Visa Card, CUP Card & WeChat Pay.

Money Exchange
The service is available at Front Desk.

Wi-Fi Service
Free Wi-Fi access is available in all guest rooms and restaurant outlets. Please contact Front Desk at extension ’81’ for more details.

Baby Cot
Please contact Call Centre at extension ‘0’.

Ice Cubes
Please contact Call Centre at extension ‘0’.

IDD & Local Calls
Both IDD and local calls can be made from the telephone in your room. Please refer to Telephone Directory for details or contact Call Centre at extension ‘0’ for assistance.

Laundry / Dry Cleaning / Pressing
Please contact Call Centre at extension ‘0’.

The light on your telephone set indicates if there is a message for you. Please contact Call Centre at extension ‘0’.

On Loan Items
Transformer, heater, iron and iron board are available upon request. Please contact Call Centre at extension ‘0’.

Room Service
Please refer to Guest Dining Offers for details and call extension ’89’ to order.

Safe Deposit Box
In room safe deposit box is available.

The voltage in Hong Kong is 220 volts. Shaver outlets of 110 volts are available in most of the bathrooms.

Wake-up Calls
Please contact Call Centre at extension ‘0’ for your wake-up call.

Assistant Manager
Please contact Assistant Manager at extension ’80’ for any service you may need during your stay.

Please contact Assistant Manager at extension ’80’ or Call Centre at extension ‘0’ for any emergency.

To report a fire, please contact Call Centre at extension ‘0’.
In the event of a fire, do not use the elevators. Fire exits are clearly marked on each floor of the property. A floor plan showing these exits is displayed on the inside of your room door.

Lost and Found
Please contact Call Centre at extension ‘0’.


City Cafe (1/F, ext 85)

Due to construction work, City Cafe will be temporarily closed for dinner from April 2 to April 25, 2024. We apologize for any inconvenience caused during this period.

Features the city's most sumptuous seafood buffet while offering an exquisite a la carte menu.

Opening hours7am - 10pm
Breakfast7am - 10:30am
Lunch Buffet12pm - 2:30pm
Dinner Buffet6:30pm - 9:30pm

The Balcony ( 1/F, ext 86)

Chinese restaurant offers traditional homemade style Cantonese delicacies.

Opening hours11am - 3pm
6pm -10pm

Amazing (G/F, ext 87)

Amazing offers popular quintessential Thai cuisine. Freshly prepared authentic dishes in a great variety of barbecue and curry items as well as marvelous deep-fried creations that are sure to excite and please you.

Opening hours11am - 10pm

Amazing Bakery (G/F, ext 87)

Offer pastries, cakes, coffee and fresh juice every day.

Opening hours10am - 9pm
TV Guide
  1. Hotel Information
  2. NHK World-Japan
  3. ABC Australia
  4. NowJelli
  5. HBO
  6. Now Baogu Superstars
  7. Now Baogu Movie
  8. KBS World
  9. ETTV Asia Channel
  10. BBC Earth
  11. Love Nature
  12. BBC News
  13. Bloomberg Television
  14. China Global Television Network
  15. Now News Channel
  16. Now Business News Channel
  17. DreamWorks
  18. Lifetime
  19. Travel Channel
  20. CCTV-4
  21. beIN Sports 1
  22. RTHK 31
  23. RTHK 32
  24. RTHK 33
  25. RTHK 34
  26. Hong Kong International Business Channel
  27. HOY TV
  28. HOY Infotainment
  29. Jade
  30. TVB plus
  31. TVB News Channel
  32. Pearl
  33. Phoenix Hong Kong
  34. ViuTVsix
  35. ViuTV
  36. Showers of Blessing


Telephone Directory

Hotel Service


Assistant Manager80
Front Desk81
City Cafe85
The Balcony86
Amazing / Amazing Bakery87
Room Service89
Call Centre / Laundry0
Voice Mail1
Room to Room2
Outside Line9

Local Calls
Dial '9' + Telephone Number
Service Charge: HK$5 per call

Home Direct Calls
Service Charge: HK$10 per call

IDD Calls
Charge per minute according to the countries dialed

Calling Card Calls
Service Charge: HK$5 per call

How to make an International Direct Dial Call
The sequence of numbers to make an IDD call:

  1. Hotel access code + International code + Country code + Area code + Telephone Number
  2. The Hotel access code is '9'
  3. The International Code from Hong Kong is '001'
  4. For example, if you wish to make a call to the United States at telephone number 808-288 2888, please dial 9 + 001 + 1 + 808 288 2888
  5. If the area code begins with '0', please proceed with the second number of the area code
Guest Regulations
  1. No spitting or littering is allowed inside or outside the room. No scratching on the wall is permitted.
  2. No personal belongings are allowed to be placed in the corridors or public areas.
  3. No prohibited articles or commercial goods are allowed to be stored in the room. Rooms cannot be used as offices or for commercial purposes.
  4. No heavy trunk should be stored in the room.
  5. Guests are held responsible for damages done to furniture or decorations.
  6. Please ensure that your door is locked before leaving the room. Personal belongings in the room must be taken care by guest. Valuables should be secured in the in-room safe.
  7. Guests are not permitted to use hot plate and cooking utensils in guest room, or other electric appliance(s) that are not provided by the Hotel. The Guest(s) will be liable for any damage done to guest room caused by improper use of in-room facilities or appliances.
  8. Guests are not permitted to bring in durian and taste it in room.
  9. Guests are not permitted to smoke in guest room and all public area inside the property, or a HK$ 1,000 sanitisation fee will otherwise be imposed.
  10. To avoid fire, please do not place clothes or cloths over the lamp shades.
  11. Guests are not permitted to clamour in room before 10am and after 6pm.
  12. No gambling or unlawful behavior is permitted.
  13. Guests are expected to be properly dressed in public areas.
  14. No changing of rooms or transfer of rooms is allowed without the permission of Front Desk.
  15. Guests are requested to keep the Hotel area clean, tidy and quiet.
  16. No pet is allowed to stay in room except guide dogs.
  17. Maximum capacity of guest room and suite is 4 persons and 8 persons respectively including registered guests and visitors. For security reason, all visitors are not allowed to stay overnight from 11pm to 6am.
  18. If it is proven that the Hotel Management is responsible for the loss of or damage to guest's property, the Hotel Management will compensate the guest at a rate not exceeding HK$1,000 per piece of property; such compensation for each guest will be limited to a maximum of HK$2,000.
  19. In case of illness, please contact the Assistant Manager at extension '80' immediately for a doctor. All contagious disease carried patient must immediately go to the hospital for treatment.
  20. To ensure the safety of guests, our staff may spot check room at any time.
  21. A registered check-in guest must be aged 18 or above with valid travel document. Guests under aged 18 must be accompanied by an adult who is an immediate family member for the duration of their stay. The Hotel reserves the right to ask for relevant documents as proof.
  22. In case of violation of the above regulations, the Hotel will have the right to request the guest to move out from The Cityview.
  23. The Hotel reserves the right to amend the above regulations.

© 2008-2024 The Cityview. All rights reserved.
Operated by CYMCA Cityview Limited, affiliated with the Chinese YMCA of Hong Kong.