Precautionary Measures of COVID-19

Date: 4 Mar 2020 (Blog Categories: News)

Last update : 4 Aug 2020

Health and safety of guests and staff are always our first priority. In view of the Coronavirus (COVID-19) outbreak, we have conducted a number of precautionary measures in hotel and restaurants to minimize the spread of infectious diseases, and strive for creating a safe and wonderful stay and dining experience for all guests.


  • Conduct a brief check on the guests’ travel history in the past 14 days to ascertain travel history to the affected areas.
  • Conduct measurement on body temperature for all staffs and arrival guests every day.
  • All frontline staffs are requested to wear surgical mask when serving guests.
  • Lobby washroom can only be used by hotel guests and are disinfected regularly.
  • Public areas such as traffic pathways, lobby, lifts and elevator control panels etc are disinfected and rinsed with 1 in 49 diluted household bleach regularly.
  • Provide alcohol-based handrub for guests’ usage in public areas.


  • City Café is temporarily closed until further notice. For the latest service arrangement of Amazing and The Balcony, please visit the outlets' webpage for details.
  • Conduct measurement on body temperature for restaurant guests before seated.
  • Provide alcohol-based hand sanitizer for guests’ usage before entering the restaurant.
  • Prepare plastic bags for disposal of used mask from guests to maintain hygiene at restaurants.
  • Staffs are requested to check body temperature before report duty every day, and also required to wear surgical masks and gloves before handling food and serving guests.
  • All food and drinks must be covered properly.
  • Dining tables and chairs are sanitized with designated disinfectant immediately after each meal.
  • Restaurant washrooms can only be used by restaurant guests and are disinfected regularly.
  • According to the HKSAR’s latest update on Prevention and Control Disease Regulation, our restaurants implement the following extra precautionary measures from now till further notice:
    • All customers are required to wear mask within the restaurant except the time during consuming food or drinks
    • No more than 2 persons to be seated at one table
    • Keep a distance of 1.5 metres between dining tables or some form of partition
    • The number of customers not exceed 50% of normal seating capacity
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